Customer Support Agent

at  Mynewsdesk

WE ARE LOOKING FOR SERVICE MINDED CUSTOMER SUPPORT AGENT TO JOIN OUR TECH TEAM IN STOCKHOLM.

That’s what we’re doing here at Mynewsdesk! We help all companies, not only the established ones, with access to an audience to grow engagement for their mission and build brand awareness
Mynewsdesk is a leading online PR-platform, currently serving about 4000 customers world wide.
We are expanding our customer base and need to work smart to keep our high quality and personalized support and service that we today supply our customers with.

DESIRED SKILLS AND EXPERIENCE

• Language skills: Proficiency in Swedish and English is required. Knowledge of Norwegian, Danish, or German is considered a plus and highly valued in this role.
• 1-2 years experience in technical support management or other service related work
• Experience working with a technical product
• Working knowledge of different browsers and operating systems
• Knowledge of how to write in an instructional way when communicating with customers
• Previous experience of working with cloud based services (SaaS)
• Previous experience within PR and Communication and knowledge of any programming language is an advantage

• Manage technical issues reported by customers and colleagues
• Collaborate extensively within your team and across other departments to ensure smooth operations and continuous learning
• Work closely with the Product development teams to make sure we come up with the best solutions for our customersContribute to process improvements and innovation within the team, particularly focusing on AI integrations for customer support function
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  This role is vital in how our customers perceive us as a company and their experience with the product. Our aim is to create an environment in which you can grow, develop and – most importantly - succeed!