Customer Support Agent

at  Paymentology

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer, real-time data, set us apart as the leader in payments.
Together with our Johannesburg Customer Support team, the Customer Support Agent will provide high-level customer support to our customers over the busy holiday season.
Requirements:

Prior experience working in a customer support role whilst partnering with internal teams to effectively resolve issues through calls is required.

• Previous experience working in a technology company, is preferable.
• Excellent Problem Solving Abilities.
• Empathetic and can communicate in a caring and friendly manner.
• Strong time management skills and motivation to exceed expectations.
• Enjoy working in a fast paced environment.
• A tech-savvy and process-driven mindset.
• A healthy “can-do” attitude and no fear of complex challenges.
• A true passion for exceptional customer service and delighting customers on every interaction.
• Excellent command of English (both written and spoken.)
• Strong team spirit with a passion and drive to help users and to deliver the best customer experience.

PLEASE NOTE THAT THIS IS A 3 MONTH TEMPORARY ROLE STARTING ON THE 1ST OF NOVEMBER, AND REQUIRES YOU TO WORK SHIFTS; INCLUDING HOLIDAY PERIODS AND WEEKENDS. POSITION IS BASED ON-SITE IN OUR OFFICE IN JOHANNESBURG.

What you get to do::
Your objective will be ensuring customer satisfaction by answering calls.
Our team works across multiple systems which assist with technical troubleshooting and resolution of technical queries.

The role is diverse, especially as you will be working with global clients.

• Provide first level call centre support to customers.
• Manage customer inquiries and complaints in a professional manner and escalate when required.
• Resolve customer issues in a timely manner.
• Ensure customer satisfaction.

To achieve this, you will first need to become familiar with transaction processing concepts. As a Customer Support agent you will receive training from colleagues across departments.
What you can look forward to::
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
Travel:
< 5

Prior experience working in a customer support role whilst partnering with internal teams to effectively resolve issues through calls is required.

• Previous experience working in a technology company, is preferable.
• Excellent Problem Solving Abilities.
• Empathetic and can communicate in a caring and friendly manner.
• Strong time management skills and motivation to exceed expectations.
• Enjoy working in a fast paced environment.
• A tech-savvy and process-driven mindset.
• A healthy “can-do” attitude and no fear of complex challenges.
• A true passion for exceptional customer service and delighting customers on every interaction.
• Excellent command of English (both written and spoken.)
• Strong team spirit with a passion and drive to help users and to deliver the best customer experience