Customer Support Agent to Qlik (Part-time/Student)

at  Ahub

We are, on behalf of Qlik, looking for a part-time live chat agent to join their team as an A-hub consultant. The ideal candidate will be customer-focused, tech savvy, and possess excellent communication skills. In the Support Agent position, you will play a crucial role in ensuring first-class customer experience and satisfaction.

EXPERIENCE & SKILL REQUIREMENTS:

• Unhindered English communication skills both spoken and written.
• Currently enrolled in an academic degree program, with at least one year left of your studies.
• Proficiency with basic computer software and web applications.
• Flexibility to work 1-3 days per week, as well as full time during the summer period.

• Responding to customer inquiries promptly and efficiently through the live chat platform and Qlik Community Forums.
• Providing accurate information to customers regarding various data analytics questions and the Qlik product line.
• Troubleshooting technical issues and providing appropriate solutions.
• Collaborating with the support team globally to solve complex customer issues.
• Updating the Qlik knowledge base and actively contributing to creating digital articles, videos, and best practices.
• Maintaining customer satisfaction by following up with customers to ensure their needs have been met.
• Maintaining detailed and accurate records of all customer interactions.