Customer Support Analyst

at  AB Agri

Location: Home-based
Contract: Permanent, 37.5 hours per week
Flexibility options available—please discuss with our hiring team.
At Intellync, we are redefining agricultural technology with innovative solutions that empower farmers worldwide. As a Customer Support Analyst, you’ll play a pivotal role in ensuring our customers experience seamless support, making a real difference in the farming industry.
Joining Intellync means becoming part of a forward-thinking team that values innovation, collaboration, and impact. You’ll work on cutting-edge technology solutions, gain global exposure, and contribute to transforming how farms operate worldwide. If you’re looking to make a tangible difference in a growing sector while advancing your own career, this is the role for you.

ABOUT US

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

We encourage you to apply even if your experience doesn’t exactly match the job description. Your skills and motivation are what truly matter to us.

• Advanced German level (B2/C1)
• Customer support experience across various platforms.
• High IT proficiency (MS Office, bespoke systems).
• Analytical thinking and problem-solving capabilities.
• Exceptional communication and interpersonal skills.
• A customer-focused mindset with empathy for farming professionals

• Responding to customer inquiries via phone, email, and web chat.
• Troubleshooting issues and managing escalations with internal teams and third parties.
• Supporting customer onboarding and training for our farm technology systems.
• Monitoring performance, logging tickets accurately, and achieving SLA/KPI targets.
• Collaborating with sales, marketing, and technical teams to enhance customer satisfaction.
  This is a great opportunity to join a global team, supporting customers across Europe, the USA, and beyond, for someone who thrives in a fast-paced customer service environment and has a passion for or experience in the agricultural or dairy farming industry
  Skills and Experience

We encourage you to apply even if your experience doesn’t exactly match the job description. Your skills and motivation are what truly matter to us.

• Advanced German level (B2/C1)
• Customer support experience across various platforms.
• High IT proficiency (MS Office, bespoke systems).
• Analytical thinking and problem-solving capabilities.
• Exceptional communication and interpersonal skills.
• A customer-focused mindset with empathy for farming professionals.