Customer Support Analyst

at  CIAL Dun Bradstreet

WHY WORK WITH US?

We are a fast-growing company that is revolutionizing the world of data in Latin America!
CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.
At CIAL, we firmly believe that every team member plays a critical role towards achieving our goal of enabling businesses to thrive in any economic environment.
It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that cares to help our clients make better informed decisions.
We are innovative, agile, and inspired by data – and we are looking for people that share those values to join our mission to build stronger businesses!
Join the data-revolution!

THE ROLE:

As our Customer Support Analyst, you’ll play a vital role in ensuring our clients feel supported every step of the way. You’ll be the friendly, dependable point of contact for clients, providing assistance through email, chat, and phone. With your attention to detail and commitment to service, you’ll help maintain our reputation for excellence.

WHAT YOU WILL DO:

• Respond to client inquiries through multiple channels – email, chat, and phone.
• Coordinate with internal teams such as operations and finance to address client needs.
• Handle after-sales support to help resolve client issues efficiently and professionally.