Customer Support Analyst

at  Cloud Inventory

Description:
The Cloud Inventory® Team is a long-standing innovator in mobile-first supply chain software serving some of the most illustrious brands on the planet. Helping companies most effectively manage and move their materials and inventory has never been more important and exciting than it is today. Join us in the interesting, growing, dynamic, and vital world of supply chain and you will interact with countless consumer and industrial product companies that are optimizing their critical supply chains with our technology.
Our Overland Park, KS location is looking for a Customer Support Analyst.

MINIMUM QUALIFICATIONS

• High School diploma, Bachelor’s degree preferred, or a combination

of education and equivalent work experience.

• Strong written and verbal communication skills.
• Strong organizational and interpersonal skills.
• Basic knowledge of computer hardware, software, operating systems,

and both wired and wireless networks desired.

• Excellent time management and the ability to handle multiple tasks in

a fast-paced environment.

• Willingness to work non-traditional hours to go the extra mile for

clients.

• High-functioning knowledge of Microsoft Word, Excel, PowerPoint,

and other Office 365 applications.

• The ability to maintain confidentiality.
• Ability to interact in a professional, friendly, customer-oriented

fashion with a wide variety of constituencies.

PREFERRED QUALIFICATIONS

• Prior experience in a call center or helpdesk environment.
• Analytical and problem-solving skills.
• Technical knowledge of computer hardware, computer software,

operating systems, and wired / wireless networks.

• Previous experience with ticketing or case management solutions.
• Previous experience in a Warehouse setting.
• Time spent troubleshooting and debugging mobile device related

issues.

• Logic, debugging, and troubleshooting skills as related to software in

general, however hardware experience is a plus.

• Strong communication skills, both written and verbal are necessary.

Cloud Computing experience is a plus.

• Experience with networking basics, such as WLAN, LAN, WAN, TCPIP,

HTTPS, etc.

• Ability to communicate technical concepts to non-technical

individuals.

RESPONSIBILITIES

• Document issue resolutions and creating software defect reports

and enhancement requests as appropriate.

• Work within a team structure and with other internal teams to identify

and resolve customer issues.

• Communicate directly with customers over various communication

methods to guide, educate, identify, reproduce, and resolve their

issues.

• Update all cases with accurate and timely records of work performed,

and resolution details.Requirements:

BENEFITS OF THIS ROLE

• Eligible for discretionary bonus program
• Participation in Cloud Inventory’s Unlimited Personal Time Off (UPTO) program
• Eligible for discretionary employee equity program
• 401K with employer match
• Health Savings Account
• Life Insurance
• Professional Development Reimbursement
• $50 food monthly food credits for onsite market
• Free fully catered lunch once a month
  Position located in Overland Park, KS.
  Note: To be in the office 5 days a week to start. After 6 months, will work hybrid 4 days a week, and after 12 months, 3 days a week