Customer Support Analyst (D5)

at  TECKpert

We are looking for an Customer Support Technician (Entry Level) to support our client, a Government agency, based in Tallahassee, Florida.

• Provide primary support for Audio-Visual systems (LCD monitors, projectors, video conferencing equipment).
• Install, configure, and maintain wireless presentation devices.
• Provide training to staff on the usage of AV equipment and assist in planning renovations for conference rooms.
• Maintain the department’s computer training facility and ensure training software is up to date.
• Assist with troubleshooting specialized applications like Enterprise Electronic Document Management System (EEDMS), Primavera, and department-specific software.
• Provide Tier 2 support, troubleshooting complex issues for computer systems and software.
• Monitor and resolve tickets through the Service Desk system.
• Generate and maintain technical documentation and assist with warranty and non-warranty service calls.
• Support networked devices like printers and smartphones (iPhone/Android).
• Contribute to workstation support by replacing and configuring PCs as required