Customer Support Analyst

at  Eftsure

JOB SUMMARY

This role provides a high level of support to Eftsure’s customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.

EXPERIENCE & QUALIFICATIONS:

• IT degree or similar experience
• A minimum of 1-2 years-experience in a similar customer-facing Support role.
• Experience working in a dynamic, fast-paced and versatile role.

SKILLS

• Solid Excel skills
• Understanding of HTML and CSS
• General MS Office products
• Excellent verbal and written communications skills
• Personable and able to build strong relationships
• Excellent attention to detail
• Adaptable and versatile
• Self-motivated and resilient with the ability to work autonomously and as part of a team
• Excellent problem solving skills.
  If this sounds like you, we would love to hear from you!

• Review and importing of data files from csv/Excel into Eftsure’s system using our internal support system
• Manage batch email process using our internal support system
• Responding to level 1 and 2 product support issues via support tickets in Zendesk
• Investigating and replicating support issues that are raised and raising Jira tickets when necessary
• Testing of the software in preparation of new releases