Customer Support Analyst

at  HunterDouglas

DESCRIPTION

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

POSITION OVERVIEW

The Senior Analyst is a key role in a growing VOC program where you will have a strong impact on the company by providing insights and analysis around both B2B and B2C customers to improve experience across all touchpoints. While initially focusing on the Hunter Douglas North America brand, this role will grow as the program scales across multiple business units.

• Assist with development of Voice of the Customer program
• Assist with survey design, programming and testing
• Execute Customer Research
• Analyze Voice of the Customer data to identify trends and opportunities for customer experience improvements along with generating insights into customer satisfaction and behavior
• Build research deliverables and present to peers, stakeholders, and leadership
• Work in a constant state of alertness and safe manner
• All other duties as assigned