Customer Support Analyst III (Fixed-Term)

at  World Vision Per

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Employee Contract Type:
Empleado de Plazo Determinado (duración determinada)
Job Description:
IT Officer will be responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing help desk support. You will work with a broad range of infrastructure products and basic networking components. You will provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member.
IT Officer will respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise.
This specific IT Office position is to support the London Executive Office of WVI.

QUALIFICATIONS:

• Minimum 1-2 year of experience in providing IT services to different profile of customers in business environment.
• Bachelor’s degree in Computer Science, Information Systems, or Industry related certificates (i.e. Cisco CCSA, Microsoft MCSE etc.) or Related IT work experience
• Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving / diagnostic skills.
• Proven technical computer skills in Microsoft Office Software, different antivirus solutions, network environment, cloud backup and restore system.
• Ability to work under pressure and on multiple tasks as well as well – developed ability in problem solving
• Excellent organizational skills and ability to prioritize
• Ability to perform well individually and as team member
  Applicant Types Accepted:
  Local Applicants Onl

Please refer the Job description for details