Customer Support Analyst

at  odoo

WHAT YOU WILL DO:

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing customers. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software’s users by investigating to provide them the perfect answer to their questions. When a customer’s request comes in, through ticketing (emailing system), you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaborate with internal teams such as Consultants, Sales or Developers.

RESPONSIBILITIES

• Help customers with their use of Odoo Business Apps
• Solve functional problems by investigating
• Ensure customers’ satisfaction
• Improve customers’s experience
• Contribute to the improvement of our product & all documentation