Customer Support Analyst

at  Textron Aviation

CUSTOMER SUPPORT ANALYST

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation

DESCRIPTION

The primary responsibility of the position is to support the Aftermarket Customer Experience, including warranty & programs administration, parts sales support and account management.

EDUCATION/ EXPERIENCE:

• Bachelors degree inBusiness Administration, Aviation Management or other related field.
• In lieu of degree, will consider a combination of education and at least 5 years of additional work experience in one or more of the following areas:
• Airframe & Powerplant Certificates
• Civil or Military Aviation experience
• Direct Customer facing experience
• Contract administration experience
• Minimum 2 years required of relative customer support experience, preferably in the aviation industry.

QUALIFICATONS:

• Must be able to work in a customer-oriented environment with professional demeanor and minimal supervision
• Organized and action oriented
• Able to effectively communicate and comfortably deal with high end clients
• Strong interpersonal and problem solving skills
• Builds and maintains constructive relationships
• Excellent written and verbal communication skills
  Recruiting Company: Textron Aviation
  Primary Location: Germany-North Rhine Westphalia-Düsseldorf
  Job Function: Product Support
  Schedule: Full-time
  Job Level: Individual Contributor
  Job Type: Standard
  Shift: First Shift
  Job Posting: 08/09/2024, 1:22:03 AM
  Job Number: 326381

• Work with a cross functional team to manage a portfolio of customer accounts, ensuring timely support and resolution of customer issues.
• Assisting customers in the procurement of parts.Work closely with supply chain and other functional teams to remove barriers in meeting customer needs.
• Administer warranty & programs, including claims management and negotiation of disputed items to an equitable settlement consistent with Textron Aviation policy and customer service objectives.
• Drive process improvements which create efficiencies and enhance value to the customer.
• Evaluates and determines the most cost effective and efficient approach for fulfilling customer’s requests.
• Work with different capabilities within the organization to enrich customer experience.
• Additional duties include standard and ad-hoc reporting and analysis, as well as other activities where appropriate
• Effectively communicate information to a diverse audience of customers, both internally and externally, maintaining a professional appearance and demeanor.
• Coordinates and executes all activities necessary to produce the Customer desired solutions in accordance with the Customer’s requirements.