Customer Support (Arabic)

at  FxPro Group

Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 300 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.
As a Customer Support , you will assist the clients of FxPro. The Customer Support responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in shifts.

REQUIREMENTS:

• 2+ years of experience in a similar role
• Excellent computer skills
• Excellent command of the Arabic language (oral and written). Any additional spoken language will be considered an advantage
• Good English skillsAbility to work in shifts (08:00-16:00 (Office) / 16:00-00:00 (Remotely).

• Provide service and support to clients through Live Chat, email, and phone, identifying and resolving issues as needed.
• Communicate proactively with clients via outgoing phone calls for specific purposes as directed by the department head.
• Reach out to clients who have not completed their account verification, assisting with document submission or requesting additional/alternative documentation for profile verification.
• Assist clients who face issues funding their accounts within defined time frames, offering guidance and suggesting alternative methods as necessary.
• Maintain relationships with high-value clients as needed to ensure ongoing business success.
• Gather client feedback on products, services, and payment methods, and relay detailed insights to management for review and potential implementation.
• Keep client records up-to-date, documenting all communication and guidance provided.
• Follow up with clients on any pending account-related matters.
• Support the live chat system, handling tickets in designated languages as assigned.
• Perform additional tasks as deemed necessary by the department head.