Customer Support Assistant (Mat Cover)
at Happity
Remote, Scotland, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 01 Feb, 2025 | GBP 11 Hourly | 01 Nov, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT HAPPITY
Happity is the UK’s leading marketplace for baby & toddler classes. We’re looking for a Customer Support Assistant to join our Customer Support Team whilst our CS Assistant is on maternity leave - and possibly beyond.
We are a small team who are passionate about the work we do to end loneliness in new parents and we are proud of our achievements with our products. We’ve seen huge growth in the last year, with up to 350k unique users to our website each month, ~120k parents subscribed to our mailing list, and over 5.5k class providers listing their classes.
We trust our team to work remotely, taking responsibility for their own working practices that will help them deliver their best work.
If you have proven experience working as a Customer Support Assistant and would love to help us improve our product for the future then we want to hear from you!
HOW TO APPLY
If you are looking for a challenging and rewarding career in a socially-motivated, and growing business then please apply today by submitting your CV along with a cover letter outlining:
- Why Happity?
- Why this role?
- Examples of times you have demonstrated skills and or gained experience relevant to this role?
Closing Date: 28th November 2024, with rolling interviews so the position may be filled sooner.
Happity is an equal opportunity employer and all applicants will be considered for employment regardless of ethnicity, religion, sexual orientation, gender identity or disability status
Responsibilities:
WHAT THE ROLE INVOLVES:
The role would primarily involve looking after our Class Providers and ensuring they have a great experience using our system to market and book their classes.
We’re an agile team and strive to offer an excellent service as well as a product that wows our class providers and parents. Quality of delivery is at the heart of what we do, so this role is vital to Happity’s success.
RESPONSIBILITIES:
- Supporting customers with queries about the system (on the phone and in writing)
- Troubleshooting possible technical issues
- Administration tasks (including invoice chasing)
- Looking after email inboxes
- Checking and maintaining spreadsheets / processes
- Project based work e.g- Help Centre maintenance
- Potential research requirements
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Remote, United Kingdom
