Customer Support Assistant - Prevention

at  East Sussex Fire and Rescue Service

An opportunity has arisen for a confident individual to provide high level customer support to enable the Prevention Department to deliver Home Safety Visits to reduce fire and accident risks within customer’s homes.
You will be responsible for making and receiving phone calls from the public and referring organisations to offer home safety visits, booking visits into our CRM database, updating staff diaries and processing wellbeing referrals that are generated through the visits. You will also be responsible for identifying any safeguarding concerns that arise from contact with the public.
You will be responsible for Prevention department administrative tasks including data input and liaising with station personnel and other departments on a regular basis.
The ideal candidate will be able to maintain high levels of accuracy while working efficiently under time constraints and have excellent communication skills with the ability to engage with members of staff and the public over the phone. Previous experience of a call-centre environment and data inputting would be advantageous.
Full training in all aspects of the role will be provided.
The successful applicant will be required to undertake a standard DBS check prior to commencing in the role.
Due to the nature of this role the role holder will need to work from Eastbourne Fire Station Full Time. Free parking is available on streets surrounding the Fire Station.
Please note that recruitment processes may be withdrawn or varied at short notice due to the Services’ Organisational Change policy

Please refer the Job description for details