Customer Support Associate

at  Indeemo

WHO WE ARE

Indeemo is a scaling, research technology company on a mission to empower positive impact through empathy.
We do this by blending the best of mobile, video and AI technologies to help Market Researchers and Experience Designers remotely research what really matters to their users and customers.
Our SaaS platform is used for Market Research, UX/CX and Healthcare Research across the globe by clients ranging from Research Consultancies to Startups to Global Brands.
For more info on what we do, watch this quick video: https://indeemo.com/about

• 2+ years of experience in a customer support or customer success position supporting a software product.
• Experience in an SME / start-up environment is strongly preferred.
• A positive attitude, a genuine sense of care when it comes to solving customer issues.
• Excellent English verbal and written communication skills.
• Confidence when dealing with software applications, a critical thinking mindset and the ability to quickly triage and troubleshoot customer issues.
• Attention to detail, strong multi tasking capabilities and the ability to continuously prioritise tasks.
• Proficiency in MS Office applications.
• Previous experience working with a Help Desk software tool and a CRM
• A flexible, resourceful, action oriented work ethic and the ability to quickly adapt to a fast paced, constantly evolving work environment.
• Available to work later shifts (2.00 pm - 10.00 pm) one day per week and provide weekend cover one weekend per month.
  This business is growing, and the role offers endless opportunities for the right candidate to grow and fulfil their potential within this fast-growing team.