Customer Support Associate - Italian speaker

at  Swissquote Ltd

Company Description
Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.
Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.
Are you all in? Don’t be shy, apply!
Job Description
The Customer Support Associate will provide a professional and effective service to Swissquote customers, dealing with information requests and issues resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, will monitor chat/email ad phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms.
Swissquote is looking for someone who has previous customer support experience in F2F or remote roles with a keen interest in the financial markets, and the aim to champion the customer delivering an impeccable customer service.

RESPONSABILITIES

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, phone calls in a prompt and professional manner.
• Supporting clients with technical and troubleshooting issues, via remote support and one-to-one sessions
• Assisting with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
• Dealing with complaints of a varying nature promptly and effectively
• Help and support customers in understanding terms, conditions, and procedures
• Liaising with all departments to resolve issues, coordinating communication internally and externally
• Impeccable telephone etiquette is a must
  Undertake any other reasonable duties that may be required from time to time by your manager.

Qualifications

• Previous experience in a custom related/support function for a minimum of 1 year
• Knowledge and experience of financial markets is a plus
• Computer literate in Microsoft Office packages, particularly Excel
• Experience using MT4/MT5 platforms is a plus
• Excellent English and Italian, both written and spoken.
• Excellent telephone manner, interpersonal skills
• Very well organised with good time management skills
• Able to take proactive action when necessary
• Pays attention to detail
• A resilient, enthusiastic and self-motivated

Please refer the Job description for details