Customer Support Associate (UK Childcare) - WFH

at  Penbrothers

ABOUT PENBROTHERS

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

• Working with newly registered childminders, you’ll be part of the frontline team supporting our client’s home nurseries to launch and run their settings successfully.
• You’ll be supporting childminders directly with their childcare agreements and will be on hand with any queries that they have, via online chat or over the phone.
• You will assist families throughout both their onboarding experience and their time using a home nursery.
• You will provide ongoing support for active placements by ensuring all care is invoiced and paid for.
• You will provide assistance to childminders with other business needs such as registering assistants and house moves.
• You will provide administrative support for the Customer Compliance team, including logging complaints and triaging messages.
• Above all, you will deliver excellent customer service to enable our childminders to run and grow their businesses.