Customer Support & Community Specialist

at  Ancient Gaming

At Ancient Gaming, we lead the way in innovation within the iGaming software industry. As pioneers, we are constantly pushing the boundaries of what’s possible, setting new standards with engaging software and transformative experiences. Our products are designed to captivate a high-spending, forward-thinking generation eager to reshape the future of gaming.
Founded in Malta in 2018, Ancient Gaming has rapidly grown into a global entity, with a team of over 100 skilled professionals spanning more than 30 countries. Embracing a remote-first model, we continue to drive advancements in the gaming landscape.

• Exceptional command of both spoken and written English.
• Demonstrated experience in customer support, ideally in a dynamic, fast-paced online setting, managing inquiries via chat and email.
• Familiarity with handling payments, deposits, and withdrawals across various methods, including cryptocurrencies.
• Outstanding communication skills, both written and verbal, with the ability to deliver prompt, professional, and friendly support in alignment with company standards.
• Proven track record of fostering positive community engagement, particularly on platforms like Discord, with strong customer interaction management.
• Experience organizing community-driven events, such as product-related activities or trivia games, aimed at boosting customer engagement.
• Strong analytical skills to gather, assess, and report customer feedback, contributing to the improvement of platform features and overall user experience.
• Ability to stay informed on industry trends and adapt quickly to new developments.
• Proven ability to thrive in a remote work environment.