Customer Support

at  Concentrix

LOCATION

Porto, Portugal
Job Title:
Customer Support (Portuguese, Spanish & English-speaking) - Social Media
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Support in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you’ll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Fluent, verbal and written in Portuguese (C1)
• Fluent, verbal and written in Spanish (C1)
• Have an advanced level of English (B2)
• Have prior knowledge in online payment methods and transactions
• Have proved computer skills and diligent worker
• Have high attention to detail and problem-solving mindset
• Have the ability to effectively communicate, both written and verbally
• Being skilled in multi-tasking is essential

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Customer Support, you will:

• Give customer support by handling customers’ issues related to payments refund, and other types of inquiries
• Use different platforms and tools to take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas
• Review, audit and moderate contents from the end customer and copyright
• Provide detailed and organised customer support and seek for initiatives to improve the overall customer experience

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe