Customer Support Consultant (m/f/d)

at  Infront Financial Technology GmbH

ABOUT THE ROLE

As a Customer Support Consultant, you will be at the forefront of supporting and training our clients, including banks, brokerages, and other financial institutions, ensuring they have a seamless experience with our software products. You will engage with customers through multiple channels, collaborate with internal teams, and contribute to cross-functional projects that drive company-wide improvements.

YOUR KEY RESPONSIBILITIES INCLUDE

• Delivering customer support and training to banks, brokerages, and Infront’s direct clients through various channels, including telephone, support portal, and email.
• Collaborating closely with the Sales team to ensure exceptional service and maintain client satisfaction.
• Contributing to projects within the Client Services team.
• Participating in cross-functional projects to drive improvements across the organization.
• Testing new features and updates to Infront products to ensure quality and usability.
• Hosting webinars for both new and existing users to deepen product understanding and engagement.
• Providing constructive feedback to help develop Infront’s software solutions.