Customer Support Consultants

at  Pinewood Technologies PLC

ABOUT US

Pinewood Technologies PLC was established in 1981, with our head office based in Birmingham, UK. We offer a cloud-based Dealership Management System for retailers in the global automotive sector. Our DMS allows automotive retailers to work more efficiently and assists them with providing a high standard of customer service, resulting in higher profits.
Our system is also complemented by a range of integrated mobile apps which helps to further digitalise processes within the motor dealership. Our customers represent over 50 major automotive brands, with over 30,000 people using our DMS on a daily basis in the UK, the Nordics, South Africa, Asia Pacific, and various countries across Europe.

• Providing clients with an excellent customer service via phone, email, and webchat.
• Diagnosing and finding solutions to customer queries in a timely, professional manner.
• Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
• Logging and investigating outstanding tickets.
• Contributing to and helping develop Pinewoods internal knowledge base.
• As your knowledge grows, providing support to more junior members of the team