Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who you are
As a person, you are structured and self-going and like interacting with others. You’re a great communicator who enjoys interacting with customers through both phone and email. You always maintain a professional approach and keep the customer at the center of your conversations. You have a positive mindset, and you are known as someone who is helping others, and providing excellent service is something you genuinely enjoy.
About the job

As our newest Customer Support Coordinator, you will be responsible for providing direct support to customers in handling standard orders throughout the order-to-cash process. Some of your main tasks will be:

• Coordinate the customer journey from order confirmation to delivery
• Coordinate the shipping process (warehouse, forwarder, logistic center)
• Coordinate various types of documentation related to our equipment
• General customer support tasks (order status, delivery date, expediting orders)
• Backlog and Work in Progress maintenance
• Claims administration

What you know
We value passion for learning and relevant experience or education just as highly as formal qualifications or many years of experience. While it is advantageous to have experience from a call center, customer support or service experience and familiarity with different order handling systems, these are not strictly required. We handle most of our conversations in writing though, so excellent communication skills in English, both spoken and written, are essential for this position. Proficiency in another Scandinavian language would be a plus.
We hire for potential and personality, and we welcome all applications no matter your background and experience.
Work place
Kolding / Espoo
For more information, please contact
Customer Service Manager Beate Kristin Wilson at
Beate.Wilson@alfalaval.com
. We do not accept applications via email, due to General Data Protection Regulation (GDPR).

LI-JN1

• Coordinate the customer journey from order confirmation to delivery
• Coordinate the shipping process (warehouse, forwarder, logistic center)
• Coordinate various types of documentation related to our equipment
• General customer support tasks (order status, delivery date, expediting orders)
• Backlog and Work in Progress maintenance
• Claims administratio