Customer Support Coordinator (m/f/x)

at  tesa SE

Schleswig, Schleswig-Holstein, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate11 Nov, 2024Not Specified12 Aug, 20243 year(s) or aboveGood communication skillsNoNo
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Description:

Responsibilities:

  • Take over the functional lead for the team, to ensure smooth and efficient execution of day-to-day operations
  • Act as the initial point of escalation for assigned Customer Representatives (CSR) and Sales (individual support, etc.)
  • Follow-up on defined KPIs to monitor the process performance and support Customer Support Manager (CSM) to define corrective actions if needed to maintain high customer satisfaction
  • Coordinate local implementation of regional harmonization and digitalization initiatives in close collaboration with Local Key Users (LKU)
  • Actively drive change processes related to new processes/tools implementation and ensure a positive customer and employee experience
  • Coordinate regular communication with other departments such as marketing, sales, supply chain, accounting, and others
  • Support CSM to gather data on all customer complaints, concerns and product returns and analyze for root and recurring causes
  • Support in planning and organizing training for CSR to improve customer service skills in close collaboration with LKU in case of system and process trainings
  • Participate in international projects on need basi

REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Management (scm or related studies

Proficient

1

Schleswig, Germany