Customer Support Coordinator

at  Taylor Wimpey

Date: 20 Sep 2024
Location: Winchester, GB, SO21 1WP
Company: Taylor Wimpey
Department Function
The central Customer Service function, led by our Customer Director, supports BU teams in continually improving the customer experience. They work closely with Managing Directors, and Customer Directors in each region, providing guidance and clarity around both day-to-day customer matters and longer-term business change.
Job summary/Purpose
The Customer Support Co-ordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. This role takes ownership of all ongoing customers’ issues. The role allocates resources including Customer Service Operatives and contractors to undertake work in customers’ homes.
CSC’s are responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate.
Primary Responsibilities

Please refer the Job description for details