Customer Support Engineer - FPGA

at  Bluewaves Mobility Innovation Inc

Job Location can be either North York or Ottawa

Key Responsibilities:

• Provide timely and effective customer support via phone, email, and chat.
• Troubleshoot customer issues related to ORAN radio systems, including connectivity, configuration, and performance problems.
• Escalate complex issues to senior technical staff.
• Maintain accurate records of customer interactions and support requests.
• Collaborate with internal teams to resolve customer issues and improve product quality.
• Stay updated on the latest ORAN technologies and product developments.
• Contribute to the development of knowledge base articles and FAQs.

Key Qualifications:

• 2+ years of experience in customer service and technical support.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Familiarity with ORAN technologies and terminology.

Required Experience & Skill Sets:

• Experience in providing technical support for complex systems.
• Ability to troubleshoot and diagnose technical issues.
• Proficiency in using customer support tools and systems.
• Excellent customer service and interpersonal skills.

Preferred Experience & Skill Sets:

• Experience in the telecommunications industry.
• Familiarity with radio frequency (RF) technologies.
• Knowledge of network protocols and architectures.
• Understanding of ORAN specifications and standards.

• Provide timely and effective customer support via phone, email, and chat.
• Troubleshoot customer issues related to ORAN radio systems, including connectivity, configuration, and performance problems.
• Escalate complex issues to senior technical staff.
• Maintain accurate records of customer interactions and support requests.
• Collaborate with internal teams to resolve customer issues and improve product quality.
• Stay updated on the latest ORAN technologies and product developments.
• Contribute to the development of knowledge base articles and FAQs