Customer Support Engineer - Level Two - Bath University

at  Sharp

Company Name:
Sharp Business Systems UK PLC
Location:
Bristol Office
Advert Closing Date:
Job Number:
JO-2410-2332
Work Type:
Permanent / Full Time
We have an excellent opportunity for a Photocopier Engineer to join work on site at the University of Bath, one of our Sharp’s key customers.
As a Customer Support Engineer, you will be the face of Sharp Business Systems, providing a first-class service to the University – managing, maintaining and repairing c300 multi-function devices and software across the university sites.
Our engineers work sociable hours (Monday – Friday, office hours)
You will be located in the Bath area or within commutable distance – a company car is provided

Key Responsibilities

• Repair install and maintain multi-functional network devices (MFD’s) and other products including software, supplied by Sharp Business Systems UK and dealers
• Prepare and set up MFD’s/Products associated with SHARP portfolio
• Connect equipment to customers PC’s and networks by installing print drivers on servers and local PC’s. Set up scanning and other functionality over the network
• Diagnose and resolve network MFD related issues
• Provide relevant training on both hardware and software
• Provide support and cover when necessary for other roles
• Adhere to company processes including
• Manage stock on vehicles/site as appropriate

Person specification

• Experience as a Photocopier Engineer
• Experience with Sharp copiers is helpful but not essential.
• Good understanding of networking issues and how to resolve them
• Competent in the use of PCs, laptops, and tablets
• Excellent knowledge of Microsoft products: Word and Excel
• Ability to understand and use bespoke software
• Knowledge of Papercut is advantageous
• Industry recognised or other technical qualifications within the print sector are helpful
• Analytical problem-solving approach to electromechanical faults
• Valid driving license (Class B car etc.)

• Repair install and maintain multi-functional network devices (MFD’s) and other products including software, supplied by Sharp Business Systems UK and dealers
• Prepare and set up MFD’s/Products associated with SHARP portfolio
• Connect equipment to customers PC’s and networks by installing print drivers on servers and local PC’s. Set up scanning and other functionality over the network
• Diagnose and resolve network MFD related issues
• Provide relevant training on both hardware and software
• Provide support and cover when necessary for other roles
• Adhere to company processes including
• Manage stock on vehicles/site as appropriat