Customer Support Engineer - Level Two - Southampton

at  Sharp

Company Name:
Sharp Business Systems UK PLC
Location:
Bristol Office
Advert Closing Date:
Job Number:
JO-2409-2320
Work Type:
Permanent / Full Time
We are looking to recruit a Customer Support Engineer in the Southampton area.
You will cover the territory from Southampton to Bournemouth and up to Salisbury, with flexibility when needed.
As a Customer Support Engineer, you will be the face of Sharp Business Systems attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software.
Our engineers work sociable hours (Monday - Friday, office hours)
The ideal candidate will have previous experience with the maintenance of MFDs/photocopiers and ideally some networking skills. Experience with Sharp products is highly desirable.
A company vehicle is provided, and a full driving licence is required.

ESSENTIAL SKILLS

Experience as a Field Service Photocopier Engineer, installing, maintaining, and repairing equipment to a high standard.
Experience of networking is very desirable.
Experience with Sharp equipment is very helpful but not essential.
Experience with Papercut is advantageous
Familiar with working to KPIs or SLAs

Delivering, installing and demonstrating machines to customers
Maintenance and repairs of multifunctional machines
Occasional work in one of our workshops
Attending training courses and service meetings as requested
Responsible for the completion of all service calls allocated
Managing and protecting stock and consumables in the company vehicle
Promoting company products and feeding any relevant information back to the sales department