Customer Support Engineer

at  MarkemImaje

Systech provides trusted identification and traceability solutions that establish essential product data, ensure digital connectivity and enable real-time insights—on the packaging line and throughout the supply chain. With decades of experience as the pioneer of pharmaceutical serialization, and further strengthened through our recent acquisition of Pharmacontrol Electronic GmbH (PCE), a prominent European pharmaceutical track & trace solutions provider, Systech offers comprehensive, easily configured, turnkey software solutions with reliable implementation and expert support. Global brands across industries rely on Systech’s platform to help them achieve their objectives in compliance, resiliency, sustainability, and digital transformation. Systech is a leading brand of Markem-Imaje®, a global product identification, packaging intelligence, and connected product solutions provider and a part of Dover Corporation.

Customer support - 75%

• Answer customer questions regarding Track&Trace system
• Support customer in case on reported incidents by
• Analysing provided data e.g. failure description, system information and log files
• Remote support and trouble shooting
• Alignment with internal technical teams e.g. R&D in case of software related incidents that cannot be solved within the Customer Support Team
• Support of Field Service Technicians and Partners in case of technical questions
• Aligement with service team in case of hardware defects

Remote installation - 15%

• Installation and configuration as well as Qualfiication of Track&Trace systems within the customer IT infrastructure remotely

Customer Training Level 3 System - 5%

• Remote customer training for Level 3 System

Continuous Improvement - 5%

• Best practice sharing within the team and identifying opportunities to improve products and services for our customers.

Work Arrangement : Hybrid
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Job Function : Administrative

Please refer the Job description for details