Customer Support Engineer

at  Sagitec

Role Overview:
Sagitec is seeking a Customer Support Engineer to monitor multiple cloud infrastructure environments, their availability, and performance for our HealConnect clients. The successful candidate will support our Azure Cloud Environment for and manage the data transferred in and out with our client infrastructure. This is your opportunity to join an expanding team and grow with the organization!

What You’ll Be Doing:

• Providing multi-tier support for operational and technical issues.
• Ensuring optimal cloud performance with service monitoring and troubleshooting applications.
• Performing validation tests to evaluate and identify performance issues and apply cloud solutions.
• Auditing the cloud system for user access, logs and system events.
• Gathering system requirements and designing cloud support protocols for addressing performance specifications.
• Developing and implementing solutions that improve cloud performance, stability and the overall customer experience.
• Programming and documenting technical processes, including project specifications and network architecture.

What We’re Looking For:

• Knowledge/certification in Azure Cloud Technology.
• Ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, and subject-matter experts.
• Knowledge in writing SQL queries.
• Experience in Power BI tools/Tableau/analytical tools.
• Strong problem solving/ticketing support and analytical skills.
• Should be onsite 2-3 days a week.

Bonus Points For:

• Strong preference is given for experience with pension administration or benefit claim systems.
• Experience with CASE tools including rules engine (logical rules and decision tables) and business intelligence.
• Experience with financial transaction management (e.g., General Ledger, billings, allocation of funds).
• Experience with SQL or querying data structures.
• Experience with Microsoft Azure DevOps™.
• Experience with product implementations; specifically, product configuration.
• CBAP, ECBA, or PMI-PBA certification.

Education:

• Bachelor’s degree, preferably in Computer Science, IT, Management, Math, Business, or related field.
• Master’s degree a plus.

Compensation and Benefits:

• Fulltime/permanent
• $60,000 – $90,000 per year
• Bonus potential tied to revenue growth
• 401(k) plan with company match
• Health insurance
• Dental insurance
• Vision insurance
• Company paid group life insurance
• Company paid short and long-term disability
• Voluntary life insurance
• Flexible spending account
• Paid time off
• Company holidays
• Floating holidays
• Employee assistance program
• Referral program
• Tuition assistance

Qualified applicants, please CLICK HERE to apply.
With the application, we would like you to include a maximum one-page cover letter describing the experiences with processes, documentation, and tools, noted in the job description.
About Sagitec Solutions:
Sagitec is a leading low-code/no-code application development platform provider for private and public sector organizations, specializing in serving customers focused on solving complex, business-rule-driven problems. Using Sagitec’s low-code/no-code platform, Xelence, we provide evolutionary enterprise-grade solutions for pension, labor and employment, health insurance, disability insurance, paid family medical leave, managed care providers, and other benefits providers that want to accelerate excellence by placing a platform at the center of their enterprise universe. With deep industry experience in software implementation and systems integration, Sagitec is a partner that clients can trust to drive their vision into action. For more information, visit: www.sagitec.co

• Providing multi-tier support for operational and technical issues.
• Ensuring optimal cloud performance with service monitoring and troubleshooting applications.
• Performing validation tests to evaluate and identify performance issues and apply cloud solutions.
• Auditing the cloud system for user access, logs and system events.
• Gathering system requirements and designing cloud support protocols for addressing performance specifications.
• Developing and implementing solutions that improve cloud performance, stability and the overall customer experience.
• Programming and documenting technical processes, including project specifications and network architecture