Customer Support Engineer
at Spire Global
Luxembourg, Canton Luxembourg, Luxembourg -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 10 Nov, 2024 | Not Specified | 11 Aug, 2024 | 3 year(s) or above | Knowledge Base,Data Processing,Route Optimization,Onboarding,Environmental Monitoring,Cse,Data Services | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
We improve life on Earth with data from space.
Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire’s data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth.
Spire is the unrivaled open ocean and shore coverage provider revolutionizing how maritime data is collected, analyzed, and delivered, to improve supply chain tracking and route optimization, insurance and compliance, commodity intelligence, environmental monitoring, and so much more. As a Customer Support Engineer (CSE), you will offer support for the EMEA and APAC region on behalf of Spire’s maritime products. Successful candidates will have a good balance of experience with SaaS applications, APIs, data processing and providing onboarding and support to customers.
- Onboard our customers. Support them by responding to their questions and replicating their issues. Empower them to get answers quickly by maintaining and adding content to our knowledge base and developer portal
- Customer training and onboarding tools
- Survey and analyze our global maritime data to help sales and product teams reach out to potential customers
- Identify and own critical product issues that impact customers and work with data services to resolve them
- Raise desired feature requests from customers for future development
- Respond to client communications within team KPIs and SLAs
- Respond to client support tickets and resolve within team KPIs and SLA
Responsibilities:
Spire is the unrivaled open ocean and shore coverage provider revolutionizing how maritime data is collected, analyzed, and delivered, to improve supply chain tracking and route optimization, insurance and compliance, commodity intelligence, environmental monitoring, and so much more. As a Customer Support Engineer (CSE), you will offer support for the EMEA and APAC region on behalf of Spire’s maritime products. Successful candidates will have a good balance of experience with SaaS applications, APIs, data processing and providing onboarding and support to customers.
- Onboard our customers. Support them by responding to their questions and replicating their issues. Empower them to get answers quickly by maintaining and adding content to our knowledge base and developer portal
- Customer training and onboarding tools
- Survey and analyze our global maritime data to help sales and product teams reach out to potential customers
- Identify and own critical product issues that impact customers and work with data services to resolve them
- Raise desired feature requests from customers for future development
- Respond to client communications within team KPIs and SLAs
- Respond to client support tickets and resolve within team KPIs and SLAs
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Luxembourg, Luxembourg
