Customer Support Engineer

at  Tipalti

CUSTOMER SUPPORT ENGINEER

We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship.
Customer Support Engineer works directly with customers in identifying and resolving basic customer issues
and needs.

INTERESTED IN LEARNING MORE ABOUT US?

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

• Provide world-class service to our customers and ensure customer success post sales.
• Provide specialized support on both technical and product issues, also manage customer escalations.
• Lead / coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with engineering, product, and the other internal stakeholder teams to drive product roadmap.
• Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.