Customer Support Engineer (w/m/d)

at  KLA

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description
Our established team in Dresden are recruiting for a Customer Support Engineer to support with current and future installed tools at customer sites.

Your responsibilities:

• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer site.
• Representing the company to the customer and accountability for customer satisfaction with service.
• Assuring operational quality of system equipment. Coordinating actions with customers to minimize down time.
• Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. May provide assistance to installation engineers in resolving problems.

About you:

• Certified engineer (Bachelor or Master) or degree from advanced technical school or work experience
• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on site customer problems.
• Excellent customer relation and excellent analytical problem-solving skills.
• Ability to work in a high-pressure environment.
• Ability to work in a team within a multi-cultural environment.
• Fluent in English and German language is desirable
• Proficiency in MS office tools
• Experience in the semiconductor or electronic industry is a plus
• The candidate needs to be a hands-on type person, enthusiastically interested in learning new things and keen on communicating with customers and our internal Division.
• Domestic and international travel may be required up to 5%

What we offer:

• Dynamic job in the Semiconductor Industry.
• Great team to work with in Dresden.
• Team events (e.g. family summer event, Christmas party).
• We offer a competitive, family friendly total rewards package.
• Variable compensation components, e.g. participation in company stock purchase plan.
• Permanent full-time employment.
• Company car or car allowance.
• Extensive initial and guaranteed further training.
• 30 days of vacation.

Minimum Qualifications
Certified engineer (Bachelor, Masters) or degree from advanced technical school or work experience
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employe

• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer site.
• Representing the company to the customer and accountability for customer satisfaction with service.
• Assuring operational quality of system equipment. Coordinating actions with customers to minimize down time.
• Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. May provide assistance to installation engineers in resolving problems