Customer Support Executive

at  BrightLocal Ltd

This is an exciting opportunity for an experienced & autonomous individual, looking to develop their career within a highly successful, growing tech company.
Due to BrightLocal’s continued growth we’re looking for two Customer Support Executive’s to help us to deliver our next phase of growth.

WHO WE ARE

Founded in 2009, BrightLocal has grown into a powerhouse name in the world of Local SEO and digital marketing. We provide invaluable insights and custom fit services to both big and small brands alike. Enabling businesses to understand, develop, and utilise their Local strategies to help them grow.
We live and breathe everything Google and search engine. We have a very welcoming and talented team we are really proud of, we are protective of our company values and want our teams to love coming to work.
In office entertainment includes things like: table tennis, foosball, consoles, food & drink.
Headquartered in central Brighton, we have a plethora of tempting lunch choices and convenient transport connections right on our doorstep.

Supporting our customers via the phone (pre booked conference calls), detailing how to use the platform, troubleshooting support enquiries & onboarding new customers

• Manage, answer and respond to inbound inquiries via live chat, video calls and email from new and existing customers
• Working to SLAs and KPIs when dealing with customers
• Assist in customer support operation strategies and projects. Providing varied support to your colleagues, as and when needed.
• Build strong relationships and deliver exceptional service to existing customers to ensure they get value from BrightLocal
• Suggest & implement improvements to processes under your control