Customer Support Executive

at  Gantrex

The employee will be working as back-up support for 3 months from September 2024 to December 2024 in Gantrex Dubai Office.

• Encode the orders in the ERP MS Dynamics based on the information received from the Project Manager or the Front Office assistant who drafted the offer.
• Update the information in the ERP system throughout the process.
• Manage the planning and organize the shipments. In daily contact with the Purchasing department, the warehouse, and the carriers.
• Prepare the commercial documentation for any transportation mode. Ensure that the documentation meets the requirements of the national customs authorities. Master and ensure the compliance of the letter of credits, bank guarantee processes.
• Permanently keep the clients aware of the status of their order.
• Make orders to suppliers for special needs of for stock needs.
• Check with the suppliers the good receipt and validation of the orders
• Watch the delivery times with the supplier and make sure deliveries are made on time.
• Create and forward the invoices to the clients.
• Check the supplier invoices and approve them in the accounting system.
• Coordinate the external quality controls with the quality manager.
• Follow up the claims relating to customer support.
• Any other relevant tasks related to the nature of this job.
• Depending on the company’s priorities, the job holder may be assigned other tasks within his skills and competences and for which he will be trained by a third party if needed.