Customer Support - Finance & Collections

at  Revvity

WHY REVVITY?

At Revvity, impossible is inspiration. Bringing together the power of Life Sciences and Diagnostics, we provide health science solutions, technologies, expertise, and services that deliver complete workflows from discovery to development, and diagnosis to cure.
Every day, our 11,000+ employees collaborate to pioneer groundbreaking solutions that enable our customers to improve health outcomes around the world.

POSITION SUMMARY:

As a key member of our finance team, you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls - around 60-80 calls per day.
Please note, this position’s working schedule is evening shifts (between 3:00 PM and 12:00 AM) due to supporting US clients. This position is offered on temporary basis (until 30th June 2025) with possibility of extension.

REQUIREMENTS:

• 1+ years of customer service or collections experience.
• Fluency in English (C1 level).
• Knowledge and use of Microsoft Excel, Word and Outlook.
• Excellent communication skills, both verbal and written.
• Organizational, negotiation, and problem-solving skills.
• Thriving in a fast-paced environment, with changing priorities and deadlines.
• Experience in handling difficult customer issues and proposing the best solutions.
• Ability to work evening shifts (between 3:00 PM and 12:00 AM).
• Ability to work from our office at least 2 times per month.

WE OFFER:

• Private healthcare including dental care – MEDICOVER.
• Life and long-term disability insurance – GENERALI.
• Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies.
• Hybrid work.
• Allowance for working from home.
• Possibility to borrow a screen, a chair, and other IT devices from the office.
• Tuition reimbursement.
• Referral awards.
• Internal career development opportunities in multiple business areas.
• Modern office facility including parking lot.
• Bike ride subsidy.
• CSR & sports activities.
• Relaxation, gaming, and nursery room.
• and up to 4 additional days of vacation.
  If you are seeking a meaningful, impactful, and stimulating career, look no further and apply

• Utilizing strong verbal communication and customer service skills to respond to customer inquiries and handling various requests regarding changes in account and billing details.
• Managing difficult customer issues while working in a fast-paced environment.
• Facilitating collections of Accounts Receivable via phone or email.
• Responding to customer inquiries regarding accounts, research, and contacting customers as necessary in order to update accounts.
• Handling confidential information, multiple tasks and exercising good judgment and problem-solving skills.
• Assisting in other areas of the Finance department as requested.
• Processing collection calls on overdue receivables.
• Meeting personal targets set by supervisor.