Customer Support for Online Video Streaming platform - Polish/Russian

at  Cognizant

Embrace the future!
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.

REQUIREMENTS

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Live customer support experience (phone, chat, email) is preferred
• Excellent native level written and spoken communication skills in Polish & B2 in Russian
• Fluency in English
• Demonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)
• Ability to handle difficult situations.
• Provide customer and technical support to customers through chat and email requests (and possibly inbound phone in the future).
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
• EU Citizenship or a valid Portuguese Work Permit required

• In this role you will be handling Creators requests about support to their channel via e-mail and chat (phone being a possibility in the future).
• You will be working with Creators that generate revenue to our client’s platform and that receive revenue from the platform, identifying their problems, and assisting them so that those problems are fixed asap.
• Good customer support skills and experience are of utmost importance to be successful.