Customer Support Intern

at  Commsignia

Commsignia is a leading software and hardware provider in the emerging Vehicle-to-Vehicle and Vehicle-to-Infrastructure (V2X) communication market. We actively participate in research and standardization activities of the industry as well, contributing to the shaping of this technology that we passionately believe in, through which transportation can become safer, more efficient, and more sustainable.

REQUIREMENTS:

• Strong verbal and written communication skills in English
• Logical thinking, problem-solving skills, can-do attitude, self-driven approach
• On-site presence (no home office)
• Initially minimum 20 hours, max 30 hours/week, afternoon/late afternoon (US customers), can increase later
• Technical skills: basic Linux, IP networking knowledge

• Being 1st line of contact for support customers, responding to requests raised via support portal
• Forwarding requests to support engineers
• Following up requests, sending reminders, and forwarding information to the customers
• Updating ticket status, running and sending reports internally and to customers
• Regularly aligning with internal stakeholders (Sales, Pre-sales, Engineering, etc.) on customer request status
• Organizing customer calls with L2/L3 engineers, creating memo and action plan items
• Participating in internal status meetings
• Coordinating with Logistics and Hardware teams regarding RMA cases, and following up status with the customer