Customer Support (Mekari Qontak)
at Mekari PT Mid Solusi Nusantara
Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Nov, 2024 | Not Specified | 18 Aug, 2024 | 1 year(s) or above | Negotiation,Communication Skills,Chat,Typing,Customer Service,Working Experience,Persuasion | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Mekari is Indonesia’s no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.
In our 10+ years of journey we have reached over 1 Million platform users, and we’re not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.
JOB DESCRIPTION
- Handle user inquiries and complaints through live chat/phone call/email
- Ensure user satisfaction through feedback and solution
- Inform user in case of website maintenance or any problems occurred
- Collaborate with internal team to handle complaints and other inquiries
REQUIREMENTS
- Minimum of 1 year working experience in Customer Support or related fields. Fresh graduates from all majors are also welcomed to apply
- Experience in handling user inquiries and complaints through live chat is a plus
- People-oriented, proactive, and communicative
- Good analytical and problem-solving skills
- Good personality
REQUIRED SKILLS
- Persuasion and Negotiation
- Email Support
- Chat Support
- Customer Service
- Typing
- Communication Skills
- Fast learner
- Willing to independently learn
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Yogyakarta, Indonesia