Customer Support Officer - Arabic Speaker

at  Fxpro

Customer Support Officer - Arabic Speaker
Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.
As a Customer Support Officer, you will play a vital role in assisting FxPro clients, ensuring they have a seamless and positive experience. Your responsibilities will include, but are not limited to, providing exceptional support through various channels, answering customer inquiries, and resolving issues efficiently. The ideal candidate should be flexible and available to work morning and evening shifts, 24/5.

Responsibilities

• Deliver service and support to clients through live chat, email, and phone, providing support by identifying problems and offering solutions - as needed
• Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile
• Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods
• Support clients with completing the process and offer/suggest alternatives
• Maintain relationships with higher value clients as needed to ensure the smooth continuation of business
• Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary
• Ensure client records are kept up to date and all communication and guidance provided to clients is recorded
• Contact clients for any pending matters related to their accounts
• Attend to other tasks that the head of the department deems necessary
• Handle the tickets in the live chats in the designated languages

Requirements

• University Degree or relevant working experience
• 2-3 years of experience in a similar role
• Computer literacy with good command of Google apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Keep pro-active position in running a business
• Fluency in English and Arabic
• Knowledge of trading platforms (MT4, MT5, or cTrader) will be considered an advantage
• Ability to work morning and evening shifts 24/5

Our Benefits

• Competitive compensation package
• 24 days off and 15 sick leaves annually
• Corporate insurance plan
• Snacks and beverages
• Birthday certificate
• Visa/work permit support

Job ID 382

• Deliver service and support to clients through live chat, email, and phone, providing support by identifying problems and offering solutions - as needed
• Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile
• Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods
• Support clients with completing the process and offer/suggest alternatives
• Maintain relationships with higher value clients as needed to ensure the smooth continuation of business
• Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary
• Ensure client records are kept up to date and all communication and guidance provided to clients is recorded
• Contact clients for any pending matters related to their accounts
• Attend to other tasks that the head of the department deems necessary
• Handle the tickets in the live chats in the designated language