Customer Support Officer

at  Conwy County Borough Council

ONLY INTERNAL EMPLOYEES OF CONWY COUNTY BOROUGH COUNCIL CAN APPLY FOR THIS VACANCY.

Work base: Hybrid / Coed Pella
We are looking for a self-motivated individual to support the Environment, Roads and Facilities department in providing a first class customer service to residents and visitors to Conwy.

Principal duties will include:

• To provide accurate, meaningful and consistent advice to customers
• To listen patiently and demonstrate empathy with the customer’s situation and convey a genuine desire to help and support
• First point of contact for all customer enquiries
• Actively work with team members on a daily basis to reach team goals and provide support to other team members

You will need a good standard of education with clear literacy skills. Excellent listening skills, demonstrating the ability to listen patiently and empathise with the customer’s situation. Strong IT and keyboard skills are essential.
This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.
Manager details for informal discussion: Melanie Egan, Senior Business Development and Customer Communications Officer (01492 575409 / melanie.egan@conwy.gov.uk )
Welsh Language Skills: The ability to converse at ease with customers in Welsh is essential for this post We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.
We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
Conwy is committed to safeguarding. Qualifications and references will be verified.
In promoting Equal Opportunities, Conwy welcomes applicants from all sections of the community. All Disabled applicants who meet the essential job requirements will be guaranteed an interview. The Council will provide appropriate additional work facilities for disabled applicants. There is an option for disabled people to apply on different formats. Please contact the HR Team on 01492 576129 for further advice.
Mae’r ffurflen hon ar gael yn Gymraeg hefyd

• To provide accurate, meaningful and consistent advice to customers
• To listen patiently and demonstrate empathy with the customer’s situation and convey a genuine desire to help and support
• First point of contact for all customer enquiries
• Actively work with team members on a daily basis to reach team goals and provide support to other team member