Customer Support Officer

at  Greenwich Healthcare Limited

Job Title: Customer Support Officer
Location: [Utterly Butterfly], [Lagos]
Job Type: Full-Time
About Us:
Utterly Butterfly is a premier cake baking studio specializing in custom cakes, cupcakes, and desserts that make every celebration unforgettable. We’re seeking a motivated and detail-oriented Customer Support Officer to join our team. If you have a passion for providing excellent customer service, administrative efficiency, and basic accounting knowledge, we’d love to hear from you!
Key Responsibilities

Customer Support:

• Greet and assist customers in-person, via phone, and email with inquiries about products, pricing, and custom orders.
• Process customer orders, ensuring accurate details and timelines are recorded.
• Address and resolve customer complaints or concerns promptly and professionally.
• Build positive relationships with customers to foster loyalty and satisfaction.

Administrative Support:

• Maintain and update customer and order databases.
• Coordinate schedules for order pickups and deliveries.
• Prepare and distribute invoices, receipts, and other documentation.
• Monitor and restock office supplies as needed.

Basic Accounting:

• Record daily sales transactions accurately in the system.
• Assist with invoice preparation and follow-up on payments.
• Track and report petty cash and small expenses.
• Collaborate with the accounting team for monthly reconciliations.

Requirements:

• Proven experience in customer service, administration, or a related role.
• Basic knowledge of accounting principles (e.g., handling invoices, petty cash, or reconciliations).
• Strong organizational skills with attention to detail.
• Proficiency in MS Office Suite (Word, Excel) and/or other administrative tools.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.

Preferred Skills:

• Experience working in a baking, food service, or creative studio environment.
• Knowledge of point-of-sale (POS) systems or invoicing software.
• Familiarity with basic scheduling tools.

What We Offer:

• A friendly and creative work environment.
• Opportunities to grow and learn in a dynamic small business
• Competitive salary based on experience.

How to Apply:
If you’re passionate about providing excellent customer service and have the administrative and accounting skills to match, send your resume to [hr@greenwichhealthcare.com.ng]. Please include your availability and any relevant experience in your application.
Join us and be part of making sweet memories for our customers!
Job Type: Full-time
Application Deadline: 23/01/202

Please refer the Job description for details