Customer Support Officer

at  Salix Homes

REQ0832

Date posted
31/10/2024
Application closing date
14/11/2024
Location
Salary
Up to £36,124
Package
Contractual hours
36
Basis
Full time
Job description
At Salix Homes we are about so much more than just providing homes, we are committed to delivering inclusive services and are passionate about providing support to help our customers to live, grow and thrive in our local community.
We are currently looking for a Customer Support Officer to join our new Customer Support team. As someone who has a passion for advocating for vulnerable customers, you will be focussed on delivering the best outcomes for their health and wellbeing.
As a Customer Support Officer, you’ll deliver high quality intensive housing management support services to new and existing tenants who are referred through to the service. Working proactively with external support agencies and partners, you will help tenants live well and sustain their tenancies.

If successful, the main duties of your role will include responsibility for:

• Collaborating with external service providers to ensure customers are provided with holistic, multi-disciplinary support.
• Managing a varied and complex customer support case load.
• Carrying out needs assessments whilst implementing and developing risk assessments and outcome-based support plans.
• Undertaking pre tenancy work and starter tenancy visits with new tenants identified as having support needs.
• Developing and maintaining knowledge and information about local support services that will benefit customers.
• Applying appropriate professional curiosity and common sense when encountering any concerns about children or vulnerable adults as a designated safeguarding officer for Salix.