Customer Support Officer (Turkey)

at  Fxpro

Customer Support Officer (Turkey)
Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

Responsibilities

• Deliver Service and Support to clients through Live Chat, email and phone, providing support by identifying problems and offering solutions - as needed
• Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department
• Contacting clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile
• Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods Supporting them with completing this process and offering/suggesting alternatives
• Maintain relationships with higher value clients as needed to ensure the smooth continuation of business
• Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary
• Ensure client records are kept up to date and all communication and guidance provided to clients is recorded
• Contact clients for any pending matters related to their accounts
• Anything else that the head of the department deems necessary
• Handling the tickets in the live chats in the designated languages

Requirements:

• Bachelor’s degree in Business Administration or any related field
• Computer literacy with good command of Google apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Keep pro-active position in running a business
• Native Turkish with good English command

Our Benefits

• Competitive compensation package
• 24 days off and 15 sick leaves annually
• Corporate insurance plan
• Snacks and beverages
• Birthday certificate
• Visa/work permit support

Job ID 408

• Deliver Service and Support to clients through Live Chat, email and phone, providing support by identifying problems and offering solutions - as needed
• Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department
• Contacting clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile
• Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods Supporting them with completing this process and offering/suggesting alternatives
• Maintain relationships with higher value clients as needed to ensure the smooth continuation of business
• Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary
• Ensure client records are kept up to date and all communication and guidance provided to clients is recorded
• Contact clients for any pending matters related to their accounts
• Anything else that the head of the department deems necessary
• Handling the tickets in the live chats in the designated language