Customer Support Officer (Turkey)

at  FxPro Group

Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story.

REQUIREMENTS:

• Bachelor’s degree in Business Administration or any related field
• Computer literacy with good command of Google apps
• Ability to work under pressure, face constant challenges, adapt to changes
• Keep pro-active position in running a businessNative Turkish with good English command

• Deliver Service and Support to clients through Live Chat, email and phone, providing support by identifying problems and offering solutions – as needed
• Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department
• Contacting clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile
• Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods Supporting them with completing this process and offering/suggesting alternatives
• Maintain relationships with higher value clients as needed to ensure the smooth continuation of business
• Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary
• Ensure client records are kept up to date and all communication and guidance provided to clients is recorded
• Contact clients for any pending matters related to their accounts
• Anything else that the head of the department deems necessaryHandling the tickets in the live chats in the designated languages