Customer Support Operator with Portuguese and English

at  Quadcode

ABOUT THE TEAM

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
Currently we are seeking for a dynamic and customer-focused individual to join our team as a Customer Support Operator. Being part of the team you will play a crucial role in supporting customer inquiries.

REQUIREMENTS:

• Fluency in Portuguese and English languages both written and verbal;
• Previous experience on a similar position would be considerate as an advantage;
• Customer focus personality;
• Great communication and analytical skills.

• Answer customer inquiries via various channels;
• Provide accurate information about the products of the company;
• Resolve cases in timely and professional manner;
• Maintain and update the company`s system.