Customer Support – Process Associate – English – On site Bucharest

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Support – Process Associate – English – On site Bucharest
being the single point of contact in Customer Service matters, for your client? Be it phone or e-mail your support is highly valued and appreciated! You will learn how to deal with a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference! Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.

MINIMUM QUALIFICATIONS

• Very good knowledge of English, C1
• Good Communicative level of English.
• Good MS Office (especially MS Excel) knowledge.
• Analytical thinking and ability to learn fast.

Preferred qualifications

• Personal culture and client management expertise.
• High motivation and ability to learn.

• We are handling the Warranty claims / Parts Support / Product Return process:
• Warranty Claims management: On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call, Abnormal claim audit, Parts collection issue follow-up & AP declaration.
• ASC Parts Support: Parts issue liaison and support, Parts return, Parts claim handling.
• Product Return Management: Process the Exchange/ Refund of products.
• We are acting as liaise between customer HQ/ Subsidiaries and local service centers / Dealers.
• We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures.
• You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments.
• Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot);
• Ability to work with data from multiple systems or sources.
• We will need an analytical, confident and ambitious person.
• Work ethic and personal time management.