Customer Support Representative (English)

at  RateHawk

HEY THERE!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (English language) to help us keep our clients happy and our operations smooth.

WHO WE ARE:

We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

JOB RESPONSIBILITIES:

• Being front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
• Assisting clients and partners with existing reservations and questions before booking;
• Distributing requests among departments and teams;
• Logging activity in CRM.

WHAT YOU’LL DO:

• Advise clients: You will serve as thefront line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
• Communicate: Assist clients and partners with existing reservations and answer questions prior to booking;
• Work with systems: Distribute requests among departments and teams and log activity in CRM.