Customer Support Representative

at  KEEP

OUR JOURNEY AT KEEP

At Keep, we embarked on a mission with a powerful question: Why hasn’t the banking experience caught up with the rapid pace of technology?
This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from credit cards to deposit accounts, currency conversions, and revenue financing.
With a team of seasoned global startup veterans with successful exits, Keep is committed to leading the charge as Canada’s next-generation fintech institution. Backed by VCs in the fintech sector, we’re racing ahead, expanding our reach and impact like never before.

ABOUT THE ROLE

Join us at Keep as a Customer Support Representative, where your exceptional communication skills and problem-solving abilities will be vital in ensuring our customers receive the highest level of support and satisfaction. In this role, you’ll resolve inquiries and issues promptly and effectively, contributing to the overall success of our customer service initiatives while helping customers navigate our innovative fintech solutions.

KEY RESPONSIBILITIES

• Respond to Customer Inquiries: Engage with customers via email, chat, and phone to provide timely and helpful assistance in addressing their needs.
• Resolve Customer Issues: Leverage your expertise to effectively handle customer concerns, ensuring prompt and efficient resolutions.
• Offer Product Support and Training: Guide customers through the features and functionalities of our fintech solutions, helping them make the most of our products.
• Collaborate Across Teams: Work closely with cross-functional teams to foster a customer-centric approach and ensure that feedback is communicated and addressed.
• Escalate Technical Issues: Identify and escalate technical concerns to the appropriate teams, ensuring prompt resolution and customer satisfaction.
• Continuous Improvement: Actively contribute to the improvement of support processes, advocating for changes that streamline interactions and enhance the customer experience.

WHY YOU SHOULD BE EXCITED ABOUT THIS ROLE

• Play a key role in shaping the future of Canadian fintech through your involvement in transformative customer service initiatives.
• Be a part of a dynamic, passionate team that’s making a lasting impact in the fintech landscape.
• Work in a supportive and collaborative environment that values innovation, continual growth, and high-impact contributions.
• Influence how businesses perceive and utilize cross-border banking solutions in Canada.
• Join a mission-driven company that values customer success as a cornerstone of our growth strategy.