Customer Support Representative

at  Komatsu

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity: Based out of our Mackay branch, we are currently seeking an experienced Customer Support Representative to support both internal and external customers with all queries regarding parts sales, orders and deliveries to meets the operational standards.

• Performing weekly checks of outstanding customer orders to ensure that all backorders will be supplied within the shortest possible lead time.
• Being proactive by forms of offering suggestions or complying within cost control measures to minimise all cost aspects of the Parts Operation.
• Understanding the Company credit control policy and always complies within its guidelines.
• Develop comprehensive knowledge of Komatsu organisational chart, policies and procedures and familiar with the occupational health and safety regulations.
• Completing warehouse duties on occasions to offer a more superior customer service.
• Establishing and maintain channels of communication with all CSR’s
• Being familiar with client’s machines, processes and specific requirements.
• Providing a regular fee back to clients through back-order reports and advice of delivery status proactively.
• Assisting other company personnel with client enquiries.
• Showing the ability to deal with difficult situations.
• Participating in efficient and evolving work practices to improve the efficiency and profitability of the parts departments.
• Promoting the company and its products positively.
• Providing comprehensive training to new and developing staff.
• Satellite branch relief assistance, knowledge in all aspects of CSR & warehouse functions.
• Provide exceptional customer service both internally and externally by:
• Ensuring all Customer parts orders are processed in a timely manner providing exceptional customer service using Komatsu’s Customer Support Charter as the guiding principles for all business interactions.
• Assisting other employees including, Supervisors and Management on Parts related technical, logistical and procedural inquires where required.
• Being an active member of the team to assist with refining processes and procedures to improve the efficiency of the day to day running of the Department.
• Promoting and follow quality assurance type processes, identify and report quality problems and suggest remedies.
  Role Located: Mackay